Secondary Toll Free Lines Becoming Popular Time-Savers

Installing a toll free line for general inquiries is the perfect way to convey informational messages to the public for many specialized businesses and organizations. Government agencies and informational resource organizations use them regularly to provide data, instructions, referrals and information during a crisis. And these days, savvy business owners are likewise starting to use a toll free number to provide messages that offer callers all types of important information.

Getting a second toll free number and line to capture general inquiries and provide updates saves valuable employees time repeating identical information over and over. And business owners in bilingual communities are setting up a separate toll free line with informational messages in the secondary language or connecting to a bilingual employee.

It makes sense to put taped informational messages on toll free lines rather than on standard phone numbers. Callers who need information won’t have to pay for the call and employees wont be constantly disrupted from their duties to repeat the same information every time the phone rings.

And as an added feature, a business or agency can track how many inquiries were made and exactly where the calls came from—some carriers (Tollfreenumber.ORG for example) offer tracking features that provide their subscribers with a list of every caller. This tracking feature can even “unblock” blocked numbers so you have a complete contact list.

Communication is vital for companies, non-profits, municipalities, and even faith-based organizations. Getting a message out to a large number of people can be easily accomplished with a 1-800 number forwarded right to a taped message.