How Toll Free Numbers Work

When your users dial the toll free number that you have provided them the local exchange will verify the database and will route the calls to the appropriate channel and records the call for billing. Though it looks like a lengthy process all these take place within few milliseconds and the user would not even know that a long process was underway. Here the difference is that the caller does not pay for the call but the company pays the bill for the incoming call. There is no way you can distinguish between the regular calls and the toll free calls so the only way is to set aside a special phone for attending the toll free calls and not to use that connection for any other purpose so when ever that phone rings you will know it is from one of your customers.

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