Education related toll free numbers

General Information
NCLB Superintendents Hotline
Financial Aid Information
Publications
Research & Statistics
Civil Rights Hotline
Fraud, Waste & Abuse Hotline
Safe and Drug-Free Schools

1. General Information

The Information Resource Center (IRC) is the home of 1-800-USA-LEARN (1-800-872-5327), the telephone number for information on the Department of Education’s major education improvement priorities (e.g., reading, family involvement, technology). Services provided by the IRC include:

information on the Department’s programs and agenda;
registration for satellite events;
directory assistance for the Department;
referrals to Department specialists or other experts; and
answers to frequently asked questions.
The local number in Washington, D.C. is 202-401-2000. Spanish speakers are available (se habla español). TTY: 1-800-437-0833.

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2. NCLB Superintendents Hotline

This toll-free hotline answers superintendents’ questions about the No Child Left Behind Act (NCLB). It is available exclusively to superintendents and is staffed on weekdays, 8 a.m. to 5 p.m. Eastern time. After hours, it is available to receive messages. Superintendents may contact the hotline by phone at 1-888-NCLB-SUP (625-2787) or by e-mail at NCLBSUP@ed.gov.

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3. Financial Aid Information
Federal Student Aid Information Center
– Student Financial Aid program information
– Teacher Loan Forgiveness information
– Order Materials: Free Application for Federal Student Aid; Funding Your Education; The Student Guide
1-800-4FED-AID (1-800-433-3243)
TTY: 1-800-730-8913
Spanish speakers are available (se habla español).

Defaulted Loans
– Borrowers whose loans are in default
– Debt collection services
1-800-621-3115
TTY: 1-877-825-9923
Spanish speakers are available (se habla español).

Loan Consolidation
– Applications for loan consolidation
– Questions about loan consolidation
1-800-557-7392
TTY: 1-800-557-7395

For additional information, see the Office of Federal Student Aid Help Lines for Students page.

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4. Publications

The Education Publications Center (ED Pubs) is the Department’s one-stop center for access to ED information products, including publications, videos, brochures, posters, and other mailings. Use the ED Pubs On-Line Ordering System (http://www.edpubs.org) or call ED Pubs at the toll-free number 1-877-4-ED-PUBS (877-433-7827). Spanish speakers are available (se habla español). TTY: 1-877-576-7734. Email: edpubs@inet.ed.gov.

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5. Research & Statistics

The National Library of Education in the Institute of Education Sciences maintains a toll-free telephone line staffed by trained information specialists. Members of the public, including educators and researchers, typically call this number for information about education statistics and education research information. The number is 1-800-424-1616, or 202-205-5015 within the Washington, D.C. metropolitan area. TTY: 202-205-7561. Email: library@ed.gov.

The Educational Resources Information Center (ERIC) is the world’s largest education data base, which contains more than 1 million citations to documents and journal articles. To find out more about the ERIC data base, call 1-800-LET-ERIC (1-800-538-3742) or visit the ERIC website at eric.ed.gov.

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6. Civil Rights Hotline

Call the Office for Civil Rights (OCR) at 1-800-421-3481 to report any educational discrimination on the basis of race, sex, disability, etc., request information on civil rights compliance programs, procedures for filing discrimination complaints, or access to civil rights regulatory and policy documents. The local number in Washington, D.C. is 202-245-6800. TTY: 1-877-521-2172. Email: ocr@ed.gov.

See the OCR Contact Us page to find the enforcement office serving your area or use the OCR Electronic Complaint Form.

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7. Fraud, Waste & Abuse Hotline

The Office of the Inspector General (OIG) provides a hotline for individuals to call to report fraud, waste, or abuse involving federal student aid funds or Department of Education funds, programs, or employees. Anyone having such knowledge should call 1-800-MIS-USED (1-800-647-8733). All callers can be assured of absolute confidentiality. Reports can also be submitted via email (to oig_hotline@ed.gov) or the OIG online complaint form.

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8. Safe and Drug-Free Schools

Various drug abuse prevention materials, including The Parent’s Guide to Drug Prevention, Growing Up Drug Free, and Schools Without Drugs can be obtained by calling 1-800-624-0100. The local number in Washington, D.C. is 202-260-3954.

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