How Often Are Toll FREE Numbers Used?
Posted by Tollfreenumber.ORG at March 20th, 2014
Joe wakes up every day at 9am. He has his coffee and toast and heads to work. But today, on his way to the office, he gets into a little fender-bender. So the first thing he does is call the California Highway Patrol to file a report. He doesn’t know the number so he uses his smartphone to search their website and sees that the best way to contact them is through their toll free number, 1-800-TELL-CHP.
Once the officer has arrived and he’s given his report, Joe contacts his insurance company to file a claim. He uses 21st Century Insurance and this time he doesn’t even have to look up the number to make the call because he knows it by heart; it’s 1-800-211-Save. 21st informs Joe that they’ll send out an agent right away to assess the damage to his vehicle. Since he’s already late, and not in the best of moods, Joe calls out of work to go home and wait for the agent.
When the agent arrives he gives Joe an estimate and tells him that a check will be sent to whatever repair shop he chooses. Joe has a late model Corolla and he wants the job done right so he calls Toyota at 1-800-4-MY-TOYOTA to set up an appointment at his local Toyota dealer.
With all the unpleasant business done for the day, Joe sits down to relax and watch some TV. But something’s wrong. The channels are coming in scrambled! Joe calls his cable provider, Time-Warner, at 1-888-TWCable. Again, he didn’t even have to look the number up because he’d remembered it right away. A company representative walks Joe through some simple trouble-shooting tips and before you know it, the problem is solved. It was just a loose wire…
Finally Joe can relax! That evening he sits down to watch his favorite show, Dancing with the Stars. He doesn’t usually get home until after it starts and so he has to DVR the episodes but tonight he gets to watch live and that means he can vote for his favorite couple. He calls the toll free number provided to vote. At last he’s ready for bed and he can go to sleep knowing that even though so much has gone wrong today it’s all been taken care of, fast and easy.
You may be thinking that if he didn’t have these toll free numbers, Joe would have just called the local number and, while that’s true, imagine the continued frustration of people already dealing with an inconvenience, having to be further inconvenienced by having to look up every number needed and waiting on hold. Plus, if these large companies didn’t have a toll free number, you’d likely not be a customer of theirs since toll free numbers lend credibility, professionalism, as well as the courtesy of a free call.
Sure this may seem like an idealized look at how often toll free numbers are used by the average citizen but you’d be surprised to find out just how normal this is. Every single day countless people use toll free numbers to book plane tickets, make doctors appointments, ship packages, and get customer assistance in addition to the many other reasons far too numerous to mention here. The point is that people like Joe find toll free numbers to be an essential part of their day-to-day life without ever stopping to think about it. We all know Joe could have accomplished some of these tasks without a toll free but he didn’t and the reason that he didn’t is because those other methods are usually more time consuming and, as it is, most people like Joe already find their days busy enough. We’ve already established that toll free numbers help draw in customers and increase revenue but Joe’s case also illustrates their function in maintaining existing customers. Joe has no problem contacting his insurance or cable companies because they have simple, easy-to-remember toll free numbers that provide him with a quick and effective way of contacting them should any issue arise. This level of service is what keeps customers happy and coming back for more. To make a long story longer, Joe’s day could’ve gone a lot worse had he not been provided such excellent customer service.
The years I’ve spent in the toll free industry have granted me the experience to talk with some of the greatest minds in the business and wisdom to advise those who would seek to follow in our footsteps. It’s because of this that I share this information with you, the reader. I could literally talk for days about the advantages of toll free service, and sometimes I have, but if you are to take anything away from this remember this one thing: Get a toll free and use it. It’s that simple.
To learn more about how a toll free number can help your business, visit https://tollfreenumber.org/toll-free-ebook/ to purchase your eCopy of the Toll-Free Numbers that Boost Business eBook today! It is the definitive guide to making money and boosting your marketing power with a business toll free number.
You may also visit the website or call 1-800-951-9411 to purchase a toll free number service.
Category: Information